eCommerce Success Services

Maximise the profitability of your eCommerce store

Our comprehensive suite of Success Services, including platform support, trading and merchandising expertise, UX/UI design and conversion optimisation, is tailored to maximise the full potential of your online store.

With us by your side, you'll streamline operations, boost profitability and create a user experience that sets you apart from the competition. Explore how 9xb can transform the performance of your eCommerce store.

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How can we help?

Our experienced team of Customer Success Managers are dedicated to ensuring that our clients maximise the full potential of their eCommerce stores through consultancy, advice and hands-on support. Choose from a flexible, rolling monthly ‘retainer’ or individual projects with specific deliverables and fixed costs; whichever best suits your business needs.

Converting browsers into buyers

Your dedicated Success Manager will partner with your team to understand your business and develop strategies to overcome challenges and achieve your goals.

We’ll create a quarterly Success Plan packed with new and innovative ideas to improve your store and grow your sales - all with clearly defined KPIs.

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User Research and Testing
Competitor Analysis
UI & UX Improvements
Content Optimisation
Conversion Rate Optimisation (CRO)
Search Engine Optimisation (SEO)
Product Merchandising
Site Search Optimisation
Website Performance Optimisation
Application Management

eCommerce Platform Support

Our dedicated Success Team is committed to ensuring the smooth operation of your webstore, ready to proactively address any challenges. This support allows you to focus on the most important aspect: growing your business and delighting your customers.

  • Streamline Efficiency: Our support team ensures your site runs like clockwork, resolving issues, reducing downtime and boosting productivity
  • Save Costs: Our expert support gives you access to a wide range of specialist eCommerce skills and expertise, saving you time and money in recruitment, training and salaries
  • Scale with Confidence: As your business grows, our support scales with you, ensuring your eCommerce operations remain seamless
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Conversion and Retention

Focusing on how you can optimise user experience and retain customers is crucial. Conversion rate optimisation (CRO) boosts revenue by turning more visitors into customers, while customer retention ensures a steady income stream and reduces acquisition costs.

  • Improved Conversion Rates: Conversion rate optimisation involves refining user experience to encourage more visitors to become customers, amplifying marketing efforts and increasing ROI
  • Enhanced Customer Retention: Effective retention strategies ensure returning customer rates remain high, contributing significantly to long-term customer value
  • Drive trust and reliability: Professional and visually appealing content design conveys trust and reliability to potential customers, increasing the credibility of your brand
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Trading & Merchandising

Our Success Team specialise in elevating your online presence. We excel in increasing conversion rates, refining product data and strategically merchandising your online catalogue. Collaborating closely with you, we focus on conversion factors, promotions and trading strategies to enhance your store's appeal.

  • Data-Driven Decisions: Our trading and merchandising support leverages data analytics to maximise sales and profitability
  • Competitive Advantage: Stay ahead of competitors with tailored pricing strategies and strategic product positioning
  • Optimise Inventory: Effectively communicate stock availability to develop and maintain good relationships with your buyers and prevent them from looking elsewhere
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Onboarding & Adoption

Successfully introducing customers and internal teams to a new platform, technology or feature is key to achieving outstanding results. We help you deliver a smooth and engaging onboarding experience, enabling your customers and your team to realise the full potential of your eCommerce store.

  • Increased Efficiency: Proper onboarding of your team equips them with the knowledge they need to get the best out of new features and functionality, reducing errors and improving productivity
  • Enhanced Customer Experience: Effectively introducing customers to new features helps to minimise frustration, whilst driving engagement, customer satisfaction and retention
  • Higher Sales and Revenue: A well-onboarded team and satisfied customers lead to a more effective and profitable operation
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Your eCommerce Success Manager

Your dedicated eCommerce Success Manager (ESM) will be your trusted advisor and partner. They’ll understand your business strategy and recommend new and innovative ways to help achieve your objectives.

ESM’s provide ideas, analysis, strategic decision-making and the development and implementation of your Success Plan, that is uniquely tailored to your goals. They'll also share knowledge and expertise empowering your team with expert consultancy and support to take your eCommerce to the next level.

ESM Characteristics

  • Proactive
  • Focused on client goals
  • Provides thought leadership
  • Problem solver
  • Short and long term perspectives
  • Tech and market insights

ESM Outputs & Objectives

  • Increase conversion rates
  • Higher order values
  • Improve brand loyalty
  • More repeat customers
  • Increase revenue

At 9xb, we understand the unique challenges of eCommerce. Our suite of services is designed to solve your most pressing problems and empower your business to thrive.

With our support, you'll experience increased efficiency, profitability, and growth. Don't let eCommerce hurdles hold you back. Partner with us today and watch your eCommerce business reach new heights.

Client success stories

Discover why leading businesses choose 9xb to design, build and optimise their B2B eCommerce stores.

Ready to unlock the full eCommerce potential of your business?

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