Our comprehensive suite of Success Services, including platform support, trading and merchandising expertise, UX/UI design and conversion optimisation, is tailored to maximise the full potential of your online store.
With us by your side, you'll streamline operations, boost profitability and create a user experience that sets you apart from the competition. Explore how 9xb can transform the performance of your eCommerce store.
Our experienced team of Customer Success Managers are dedicated to ensuring that our clients maximise the full potential of their eCommerce stores through consultancy, advice and hands-on support. Choose from a flexible, rolling monthly ‘retainer’ or individual projects with specific deliverables and fixed costs; whichever best suits your business needs.
Our dedicated Success Team is committed to ensuring the smooth operation of your webstore, ready to proactively address any challenges. This support allows you to focus on the most important aspect: growing your business and delighting your customers.
Focusing on how you can optimise user experience and retain customers is crucial. Conversion rate optimisation (CRO) boosts revenue by turning more visitors into customers, while customer retention ensures a steady income stream and reduces acquisition costs.
Our Success Team specialise in elevating your online presence. We excel in increasing conversion rates, refining product data and strategically merchandising your online catalogue. Collaborating closely with you, we focus on conversion factors, promotions and trading strategies to enhance your store's appeal.
Successfully introducing customers and internal teams to a new platform, technology or feature is key to achieving outstanding results. We help you deliver a smooth and engaging onboarding experience, enabling your customers and your team to realise the full potential of your eCommerce store.
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