eCommerce Optimisation Services

Maximise the profitability of your eCommerce store

9xb’s eCommerce optimisation service is a fast and effective way to increase the profitability of your online store - all for a low, fixed cost and with no long-term commitment.

Whether you’re planning to replatform or want more from your existing store, we’ll help streamline your operations, boost your profitability and create a user experience that sets you apart from the competition.

Talk to our experts

Tailored to your needs

Choose from Platform Support, Trading and Merchandising and/or Creative & Marketing services. Our expert team of eCommerce Success Managers will boost your eCommerce store’s performance through consultancy, advice, digital design and hands-on support.


Empower your team with technical support, performance optimisation and development resources to resolve issues in real-time and maintain security, reliability and scalability.

  • Telephone Technical Helpline
  • Platform Admin Training
  • Web Development Services
  • App Configuration
  • Theme Updates
  • Bug Fixes
  • Site Speed Optimisation
  • Platform Release Updates
  • Data Administration
  • Shipping & Inventory Support

Trading and


Maximise the profitability of your eCommerce store with trading and merchandising strategies to exceed targets, boost sales performance and enhance product visibility.

  • eCommerce Consultancy
  • Merchandising Strategy
  • Product Pricing & Promotions
  • Sales Campaign Management
  • Navigation & Information Architecture
  • Competitor Analysis
  • Analytics & Sales Reporting
  • In-site Search Optimisation
  • Product Data Upload and Optimisation

Creative and


Build a stronger brand presence online, attract more customers and ensure your store stands out from your competitors.

  • Digital Design
  • Storefront Design
  • Marketing Campaign Assets
  • UX Consultancy & Design
  • Creative Direction
  • Copywriting
  • Content Design & Creation
  • SEO
  • CRM & Email Marketing
  • Customer Onboarding & Feature Adoption

All packages are available as a flexible, rolling monthly retainer or as individual projects with specific deliverables and fixed costs; whichever best suits your needs.

Key Benefits

  • Streamline operations
  • Improve conversion rates
  • Higher average order values
  • Reduce basket abandonment
  • More repeat customers
  • Build brand loyalty
  • Increase sales
  • Dedicated eCommerce Success Manager
  • Fixed cost package
  • Fast turnaround
  • No long-term commitment

Converting browsers into buyers

Your dedicated Success Manager will partner with your team to understand your business and develop strategies to overcome challenges and achieve your goals.

We’ll create a quarterly Success Plan packed with new and innovative ideas to improve your store and grow your sales - all with clearly defined KPIs.

Talk to our experts
User Research and Testing
Competitor Analysis
UI & UX Improvements
Content Optimisation
Conversion Rate Optimisation (CRO)
Search Engine Optimisation (SEO)
Product Merchandising
Site Search Optimisation
Website Performance Optimisation
Application Management
9xb meeting

Your eCommerce Success Manager

Your dedicated eCommerce Success Manager (ESM) will be your trusted advisor and partner. They’ll understand your business strategy and recommend new and innovative ways to help achieve your objectives.

ESM’s provide ideas, analysis, strategic decision-making and the development and implementation of your Success Plan, that is uniquely tailored to your goals. They'll also share knowledge and expertise empowering your team with expert consultancy and support to take your eCommerce to the next level.

ESM Characteristics

  • Proactive
  • Focused on client goals
  • Provides thought leadership
  • Problem solver
  • Short and long term perspectives
  • Tech and market insights

ESM Outputs & Objectives

  • Increase conversion rates
  • Higher order values
  • Improve brand loyalty
  • More repeat customers
  • Increase revenue

Client success stories

Discover why leading businesses choose 9xb to design, build and optimise their B2B eCommerce stores.

Ready to unlock the full digital potential of your business?

Get in touch