Morco Products Ltd have been supplying the holiday home industry with hot water and central heating solutions for decades.
The focus of the new website is to serve those who already have a Morco appliance, who now require new or spare products quickly and efficiently. Their existing store was outdated and a new platform was needed to offer greater control of content, improved usability and the ability to build new functionality.
BigCommerce eCommerce development
"It has been a genuine pleasure to work with 9xb and I really appreciate the enthusiasm and attention to detail you brought. Whenever I asked if something was possible, you always explored all the avenues which I think were instrumental in delivering the site we wanted with all the functionality we need. The whole experience has been really positive and I’m proud of the site we’ve created."
Morco Products underwent a period of discovery to review the best platform to suit their needs. Partnering with our Discovery team, a thorough review of required functionality, future objectives and ability to undergo a complex integration with their accounting software, BigCommerce was identified as the most suitable solution.
Morco Products pride itself on their help and advice content, which has now been significantly enhanced to include gated content for account holders, videos, interactive manuals and exploded diagrams. All of which give Morco customers a greater ability to self-serve. The powerful CMS enables Morco's team to manage all content in-house.
Selling direct to consumers and to businesses, Morco required functionality to work for both audiences, this included adding B2B specific features such as inc.VAT toggle and ability to pay on account.
Detailed product diagrams with hotspots linking to product pages enable engineers to identify exact components and add to basket within 2 clicks. A resource library packed with help, product manuals, videos and an interactive product finder tool further supports Morco’s trade customer base’s ability to self-serve.