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eCommerce for appliance spares distributors

Set the bar in appliance parts distribution with a fast, simple online ordering platform.

Boost sales by providing your customers with 24/7 access to an extensive online catalogue of spare parts and accessories, including real-time inventory, in-depth product and compatibility information, and integrated online account and payment options.

At 9xb, our expertise lies in creating, maintaining, and enhancing eCommerce platforms tailored to the needs of spare parts distributors, throughout the domestic and electrical appliance industry.

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Maximise sales with a best-in-class, self-service eCommerce platform that makes finding the right parts quick and easy.

9xb has years of experience in designing, developing and maintaining online stores for the spares and accessories industry. We’re experts at integrating eCommerce stores with existing business systems to provide a market-leading customer experience and boost sales. If you're initiating a new eCommerce project, considering a platform change, or seeking improvements for your current site, we're here to help.

Technical solutions tailored to the unique requirements of parts distributors

  • Migrate buyers online
    Improve customer satisfaction and reduce costs by enabling buyers to order spare parts and accessories online, around the clock
  • Manage access to your entire parts catalogue
    Access to your entire parts catalogue via direct integration with your ERP and other feeds
  • Live price and availability data
    Provide customer-specific pricing, quantity price breaks and up-to-date stock availability
  • Minimise manual data input
    Lower the costs associated with processing orders through integration with your ERP and other business systems
  • Reduce errors and minimise returns
    Ensure your customers order the right spare parts with easy-to-use parts finders, advanced search, compatibility information and rich product data
  • Self-serve account management
    Empower customers to access their order history, download invoices and process payments, freeing up your sales team to focus on growing your business
  • Content management
    Effortlessly access, edit and create new content and upload technical documents, images, and videos
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Provide a best-in-class online, purchasing experience for your customers

  • 24/7 ordering
    Enable customers to self-serve giving them the capability to purchase appliance parts and accessories around the clock
  • Real-time stock information
    Provide real-time information on the availability of replacement parts, accessories and consumables
  • Support local and national delivery
    Facilitate both local and national distribution of spares and accessories, along with the option for click and collect services at branch locations
  • Quick reordering
    Allow customers to effortlessly reorder parts using repeat order, saved lists and quick order functionality
  • Restricted product catalogues
    Create branded portals for B2B buyers, showing only the products, parts and accessories relevant to their business
  • Quote builder
    Allow customers to build, request and manage quotes for larger orders
  • Simple, effective, configurable navigation
    Ensure customers find the right replacement parts for their products and appliances by leveraging site search, filtering, merchandising and navigation
  • Sales and marketing support
    Boost the sales of spare parts, accessories and consumables through the use of promotions, deals, upselling, cross-selling, and the creation of bundles and kits
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Integration specialists

Microsoft Dynamics 365KerridgeOracle NetsuiteSAPepicor

plus more

Seamlessly connect your current business systems with your online store

  • Real-time integration with your ERP
    Years of expertise in integrating a wide range of commercial ERP systems, such as Microsoft Dynamics, Kerridge, Epicor, Netsuite, SAP and many others
  • Sync your Product Information Management (PIM)
    Publish spare parts data from your Product Information Management (PIM) system tn your spare parts website, centralising the publication process
  • Digital Asset Management (DAM) connectivity
    Share product images, fitment data, technical specifications, fact sheets and more by integrating directly with your DAM software
  • CRM integration
    Maintain unified customer information throughout your business by linking your Customer Relationship Management (CRM) system to your eCommerce store
  • Custom integrations
    Streamline your spares parts business by integrating with your current business and IT systems
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Client success stories

Discover why leading businesses choose 9xb to design, build and optimise their B2B eCommerce stores.

Ready to unlock the full eCommerce potential of your business?

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