9xb, the Leeds and Harrogate based ecommerce agency, has won a contract to deliver a new ecommerce website for award winning, independent plumbing and heating merchant Williams & Co. With 38 branches and Regional Fulfilment Centres across the South East, Manchester, Milton Keynes, and Bristol, Williams & Co. are a well-known name in the industry with a reputation for great customer service. The agency has been commissioned to replatform Williams trade only plumbing website, transitioning the business to its in-house built Peracto platform before the end of life of their existing Magento platform in June 2020.
The project will empower Williams’ three Regional Fulfilment Centres (RFCs) to deliver online purchases to customers 7 days a week, 364 days a year, to increase online revenue and provide a better customer experience, clearly communicating Williams & Co benefits and USPs.
The deal nicely rounds off a solid year’s performance for 9xb ecommerce, with revenue growth of 34% taking it past £3m in annual revenue, and a number of new client wins in the B2B space, where the business is seeing significant traction.
“Global B2B ecommerce transactions are growing at a faster rate than online retail sales and we’re seeing more and more enquiries from traditional trade businesses who are realising their customers’ expectations are no different from those of consumers. 9xb’s ecommerce platform Peracto is ideally placed to meet the needs of trade and B2B customers.
Integrating with 3rd party systems to automate processes, migrating data, managing large and varied product catalogues and developing complex business logic is our speciality, allowing core features to be deployed quickly and inexpensively and then customised to meet exact needs. This flexible approach and move to more agile, specialist agencies is something we’ll see more of as businesses look to differentiate themselves and position to be able to react quickly to changing business and customer needs.”Simon Blake, Client Services Director, 9xb
“Following a comprehensive ITT process to source a new ecommerce platform, 9xb were chosen as our preferred supplier. Specifically, we were impressed with the synergy between the solutions they have provided to some of their existing clients and our own business requirements. Although we are currently in the very early stages of the project, we have been encouraged by both their keenness and desire to work within our demanding timescales, created by the pending obsolescence of our existing platform. We look forward to a longstanding, professional symbiotic relationship.”Steve Elliott, IT Director, Williams & Co.