Our UX Lab team convert more of your browsers into buyers by putting customer experience at the forefront of your store.
Using data-driven techniques and research analysis, we’ll help you understand your position in the marketplace, your customers behaviour, their expectations and how you can improve.
We’ll help you deliver inspired customer journeys through innovative design and engaging content that generates brand loyalty and increases customer lifetime value.
Ongoing optimisation, testing and innovative workflows will drive increases in average order values, reduce basket abandonment and increase repeat order rates.
"Since partnering with 9xb, they’ve increased our survey requests by 120% and helped us improve conversion by 23%."