At 9xb, we understand that customer experience is central to achieving eCommerce success. Our dedicated UX
Lab uses a multidisciplinary approach, focusing on Insight, Experience and Growth to create a tailored
solution to boost your online store.
Using data-driven techniques and research analysis, we’ll help you understand your position in the marketplace, your customers behaviour, their expectations and how you can improve.
Webstore performance analysis
Customer journey mapping
Customer acquisition/channel review
We’ll help you deliver inspired customer journeys through innovative design and engaging content that generates brand loyalty and increases customer lifetime value.
Page experience optimisation
Webstore performance & accessibility
Ongoing optimisation, testing and innovative workflows will drive increases in Average Order Values, reduce basket abandonment and increase repeat order rates.
Conversion Rate Optimisation
A/B split testing
Search Engine Optimisation (SEO)
Payment and delivery technologies