Actionable insights directly from your end-user.
User research and testing enables us to understand how to improve your service, refine product features, support the launch of new products/ features or how and when to deliver site changes - all achieved directly from your end-user.
Using audience and data analytics, your dedicated eCommerce Consultant will help convert new browsers into lifelong customers.
In order to access these insights, we use a variety of reliable investigative methods, including:
Using data-driven techniques and research analysis, we’ll help you understand your customers behaviour, their expectations and how you can improve.
Through mystery shoppers, user panels and engaging online surveys, we capture instant feedback directly from your customers.
We remove any doubt or guesswork by testing multiple variants in order to identify how your buyers prefer to shop.
We’ll evaluate your sites performance by combining usability tools and real-user feedback from the likes of surveys or focus groups.
We use valuable tools that can identify where your customers navigate and click on your site to successfully optimise greater user journeys that covert.
Our team review how your customers interact with your eCommerce store across every touchpoint, ensuring they receive an exceptional, connected experience.
Leading Manufacturer of portable radios uncover revenue boosting opportunities via user research and testing.