We’re on hand to quickly respond when you need us.
Our post launch support and management service blends proactive optimisation with sophisticated monitoring, so that in the unlikely event that there is a problem, our engineers will quickly respond. We create tailored support packages to suit your business needs so you know your online business is in safe hands.
Our support packages are designed to meet the needs of the small, right up to the most complex.
Fully managed platform & technology updates to minimise technical debt.
Security & compliance
Delivering security updates and maintaining PCI compliance.
Supporting your team with technical training & troubleshooting.
24/7 service desk
Round the clock service desk with support SLA’s and a dedicated team.
Reactive support to business critical incidents to agreed SLA’s.
Managing threats to your hosting infrastructure & email sending reputation.
Scoping & management of your change requests and development roadmap.
Automated release and roll back procedures through multiple environments.
Baked-in unit & regression testing to ensure quality & stability of platform.