Post launch support

We’re on hand to quickly respond when you need us.

Why choose 9xb for your ongoing support?

Our post launch support and management service blends proactive optimisation with sophisticated monitoring, so that in the unlikely event that there is a problem, our engineers will quickly respond. We create tailored support packages to suit your business needs so you know your online business is in safe hands. 

Support packages 

Our support packages are designed to meet the needs of the small, right up to the most complex.

Platform essentials

Continuous improvement

Fully managed platform & technology updates to minimise technical debt.

Security & compliance

Delivering security updates and maintaining PCI compliance.

User support

Supporting your team with technical training & troubleshooting.

eCommerce support

24/7 service desk

Round the clock service desk with support SLA’s and a dedicated team.

Incident management

Reactive support to business critical incidents to agreed SLA’s.

Threat management

Managing threats to your hosting infrastructure & email sending reputation.

Development support

Workflow management 

Scoping & management of your change requests and development roadmap.

Release management

Automated release and roll back procedures through multiple environments.

Quality control

Baked-in unit & regression testing to ensure quality & stability of platform.

Ready to accelerate
your online growth?

Get in touch