eCommerce consultancy

We provide the knowledge and expertise to set your store up for success.

Why choose 9xb for eCommerce Consultancy

Whether you’re looking to re-platform, improve your existing store or grow online, our eCommerce consultancy team will find the right solution that meets your business and customer needs.

Since 2004, we've supported the growth of hundreds of eCommerce businesses, helping them to improve conversion rates, increase sales and drive ROI. We do this through research & analysis, platform scoping, growth marketing, UX & UI design, conversion rate optimisation, merchandising and one-off strategic projects.

How we work

Through our flexible strategic growth retainers, we tailor a roadmap of onsite improvements and projects that focus on conversion and performance to achieve online success.


Website audit and analysis

By analysing your Analytics and reviewing every page of your existing site, we can build an accurate profile of your users behaviour and utilise this to offer key recommendations that will increase conversions.


Competitor analysis 

This is an important stage when understanding where you sit in the market. By benchmarking your online store against your competitors we can identify essential improvements that will see you excel as a leader in your industry.


Market research 

We deliver comprehensive market research, including surveys, interviews, focus groups and customer observations, unveiling a greater understanding of your buyers wants and needs.


Proposition refinement

Changes in the market, your customer behaviour or competitors, your value proposition needs to be evaluated to ensure it retains your competitive distinctiveness.


Buyer personas

We build profiles of your key target audiences to understand what products they desire, how and when they prefer to shop and ensure your store caters for all your target audiences.


Content audit

Succinct, yet informative copy is key to any sale. We’ll closely assess your website content to evaluate both strengths and weaknesses.


Launched in just 3 months, RunningShoes is a successful Shopify store, taking the discounted fitness market by storm. Delivering an outstanding user experience, the new venture has built a solid online reputation with both consumers and search engines.

Ready to accelerate
your online growth?

Get in touch