Delivery Team
Office
Full Time

Project Manager

Reporting to the Head of Delivery, you’ll be responsible for managing and delivering key projects at 9xb, ensuring client satisfaction.

Regular working hrs:
Total 37.5 hours per week Mon - Fri 8:30 am - 5.00 pm

Location:
Your primary place of work will be at our Harrogate or Leeds office 

We’re looking for an experienced Project Manager to join our busy Delivery Team at 9xb. As a natural leader, it will be your responsibility to maintain the day-to-day performance and trading of your clients’ webstores and applications. In order to achieve this, you will be able to effectively communicate and work collaboratively with the Delivery Team, including; managing resources, ensuring work is delivered to agreed timescales, budget & scope and maximising team production levels.

You’ll oversee the production of documentation associated with running, support and maintenance of any new or updated features and procedures ensuring it remains accurate and up-to-date.  And manage BAU and support requests effectively, ensuring SLAs are met and satisfactory throughput for the client is achieved inline with their deployment cycle.

It will be your priority to ensure high client satisfaction by building relationships through regular meetings and effective communication. You will be expected to have a detailed understanding of the client's businesses, products, challenges and objectives.

You’ll demonstrate success to internal and external stakeholders through pre-agreed KPIs and undertake high level UAT to ensure the quality of agreed deliverables prior to handover to the client.

A key part of your role will be to produce high quality, accurate project plans and ensure delivery against it. This will involve maintaining accurate up-to-date accounts of both planned & actual spend and identify issues or impediments early, providing solutions to mitigate or minimise the risk / impact - escalating to key stakeholders where required. 

You’ll oversee the production of documentation associated with running, support and maintenance of any new or updated features and procedures ensuring it remains accurate and up-to-date.  And manage BAU and support requests effectively, ensuring SLAs are met and satisfactory throughput for the client is achieved inline with their deployment cycle.

For each project, you'll produce launch/deployment plans and coordinate post project reviews, including; documenting feedback and recommending improvements to the Head of Delivery.

In return for hard work and commitment we offer:

  • Exceptional career progression opportunities
  • Regular pay reviews
  • Spot bonuses for exceptional work
  • Choice of working location (Harrogate Town Centre or Leeds City Centre) including some remote working
  • Fun and hardworking company culture
  • Regular social and company events
  • To develop and nurture robust relationships with all clients through high quality customer service, professional timely and effective communication 
  • Operate in a commercially aware manner; ensuring profitability whilst maximising the throughput of 9xb Delivery Team resource
  • Deliver capital and BAU work for clients to agreed timescales, budget and scope ensuring SLAs are met and satisfactory throughput for the client is achieved inline with their deployment cycle
  • To adhere to and champion delivery processes within the studio, regularly reflecting to encourage continuous improvement through regular CPD

  • Be a confident communicator to effectively build and maintain relationships with our clients
  • You’ll be extremely organised and able to manage and prioritise your workload, ensuring projects are running as planned 
  • Consistently lead by example in terms of competence, reliability, attitude and professionalism
  • Adhere to workplace policies and procedures to maintain efficiency & professionalism
  • Ensure development tasks meet the 9xb ‘definition of ready’ ahead of the commencement of the sprint, utilising stakeholders as required 
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